Refund and Returns Policy

Hexin Aroma Return Policy

We want you to be completely bewitched by your Hexin Aroma purchases. If for any reason you’re not satisfied, we offer a 14-day return and refund policy.

Eligibility for Returns:

  • Items must be unused and in their original packaging.
  • Wax melts, snap bars, and Hoover discs must be unopened and in their original sealed packaging.
  • Carpet freshener must be unopened and unused.

Non-Refundable Items:

  • Mystery Boxes: Due to their unique and surprise nature, Mystery Boxes are non-refundable.
  • Sale Items: Items purchased on sale or with a discount code are final sale and not eligible for a refund.
  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

How to Initiate a Return:

  1. Contact our Customer Service team at [email protected]] within 14 days of receiving your order.
  2. Provide your order number and reason for the return.
  3. Our team will provide you with a return authorization and instructions on how to ship the item back to us.

Return Shipping:

  • Customers are responsible for the cost of return shipping.
  • We recommend using a tracked shipping service to ensure your return arrives safely.  

Refunds:

  • Once your return is received and inspected, we will process your refund within 5-7 business days.
  • The refund will be credited to the original payment method used for the purchase.  

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or issue a full refund, including the cost of return shipping.  

Exchanges:

  • We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Please Note:

  • We reserve the right to refuse a refund if the returned item does not meet the above criteria.
  • This policy applies only to purchases made directly through the Hexin Aroma website. If you purchased from a third-party retailer, please contact them directly for their return policy.

We value your satisfaction and strive to provide a magical shopping experience. If you have any questions or concerns about our Return Policy, please do not hesitate to contact us.